Return/Refund Policy

At Osmo, we strive to provide exceptional Premium Salts to our customers! If you're not happy with your purchase, please reach out–we'll try and make it right!  If you have questions about refunding or replacing items from a recent order, please reach out to with subject line RETURNS. 

We currently do not accept returns for opened or unopened products, as it is not safe for us to let items re-enter our warehouse and food processing facility once they have been received by a customer. Our policy includes Salt & Pepper Grinders. 

Product that is damaged, either from origin or in transit, to a degree which would be unsafe for consumption may be eligible for a replacement or refund. Photo documentation is required.

Lost packages may be eligible for replacement or refund only upon a successful carrier claim. Our common carriers are UPS and USPS. UPS claims may be submitted 24 hours after estimated delivery date. UPS Claims take 10 business days for resolution. USPS claims may be submitted 15 days after ship date. USPS claims take 5-7 business days for resolution.